Should a Small Service Business Have a Website Chatbot?
When a chatbot helps a trade business answer customers faster, and how to keep it from saying the wrong thing.
What a chatbot is good for
Answering the same basic questions at 10pm — do you serve my area, what services do you offer, how do I get a quote — and pointing people to your contact form.
Keep it honest
A chatbot should never invent prices, availability, or promises. The safest setups stick to answers you've approved and hand anything else to a real person.
It doesn't replace you
Customers hiring a trade want a person they can trust. Use the chatbot to capture the inquiry, then follow up yourself.
Want a website that does this for you?
A full custom website for $499 flat, made in America.